Return & Refund Policy

We want you to love your VOVIA bag. If for any reason it’s not the right fit, we’re here to help. Below you'll find everything you need to know about returns, refunds, and how the process works. 

Return Eligibility

You may request a return within 30 days of delivery, provided the item:

  • Is unused and in its original condition.
  • Includes all original packaging.
  • Shows no signs of wear, damage, or use.

Returns that do not meet these conditions may not be eligible for a refund.

How to start a return

To help us process your return as quickly as possible, please don't send your item back without first submitting a return request. Customers who wish to exercise their right of withdrawal can do so by following the same process below. Unannounced returns cannot be accepted or refunded.

Here's how it works:

  1. Submit your request by either:
    • Logging in to your VOVIA account and selecting the relevant order; or
    • Visiting our Help Center.
  2. We'll review your request and send you the appropriate return instructions.
  3. Carefully pack your item in its original packaging and return it using a shipping provider of your choice.
  4. Once your return has arrived and has been inspected, we'll process your refund in accordance with our return conditions.

We'll keep you updated throughout the process, so you'll always know what to expect.

Return Shipping Costs

Unless the item is incorrect, damaged, or defective, customers are responsible for the cost of return shipping. Once we've reviewed your request, we'll provide the correct return address and instructions. Return shipping costs vary depending on your location and the shipping carrier you choose.

Refunds

Once we've received and checked your return, we'll issue your refund to the original payment method. Refunds are typically processed within 2–5 business days. Depending on your bank or payment provider, it may take a few additional days before the funds appear in your account.

A Few Important Notes

  • Original shipping costs are non-refundable.
  • Returns that do not meet the conditions above may be declined.

Our Office

Address details (administrative office):
VOVIA
Herengracht 320
1016 CE Amsterdam
The Netherlands

All returns are coordinated through our Netherlands office before being processed by our international fulfillment center.

Still Have A Question?

Looking for information about your order, delivery, returns, or refunds? Our Help Center is the fastest way to find answers and submit a return request. If you have any other questions along the way, our team is always happy to help. 💛